27th Jun 2025
A behind-the-scenes look at the standards, systems, and service you should expect
When searching for commercial cleaning companies, it’s easy to assume the basics: desks wiped, bins emptied and carpets vacuumed. But in reality, a professional commercial clean is much more than just ticking boxes.
At Flawless Cleaning, we approach each clean with precision, planning and a genuine commitment to standards – and that’s what sets us apart from other cleaners in Norwich.
In this post, we take you behind the scenes of what a high-quality office cleaning service should really include – and why ‘value’ means more than just the price.
Tailored Cleaning for Each Premises
Every business space is different – and so is every clean. Whether it’s a school, medical practice, office suite or hospitality venue, the cleaning plan should be built to suit the environment, schedule, and usage.
For example:
• The Nest – a busy hospitality site with varying daily demands.
• Clapham & Collinge Solicitors – a professional setting where we’re trusted to respect sensitive environments, with deep cleans during their Christmas closure.
Frequency and Flexibility
Some clients need daily upkeep, others prefer weekly maintenance or quarterly deep cleans. We offer flexible scheduling around your exact needs – and our staff work round the clock to make it happen. That includes early mornings, late nights, weekends, and even Christmas Day (yes, really – our pub clients can vouch for that!).
Systems That Guarantee Accountability
Every Flawless team member uses a GPS-based app to clock in and out. If someone doesn’t check in at the correct time or place, our senior team is instantly alerted. Weekly spot checks and regular timesheet audits ensure reliable attendance and consistent service.
We also assign a named team leader to each site, plus a dedicated office contact for reassurance and easy communication.
What the Clean Actually Includes
A professional clean should go far beyond surface-level tidying – and our job spec reflects just that. A typical Flawless Cleaning visit includes:
• High-touchpoint sanitisation – including door handles, light switches and any other surfaces frequently touched throughout the day..
• Full workstation cleaning – desks, phones, screens, computer towers, keyboards and behind monitors, all dusted and sanitised
• Bin management – emptied, cleaned internally and relined with fresh liners.
• Kitchen areas – bins emptied and surfaces sanitised, including the fronts of cupboards and the tiles behind sinks; microwaves cleaned inside and out, and limescale removed from taps and sinks.
• Bathrooms – basins, toilets, urinals, taps and showers cleaned and descaled; mirrors and glass polished; toilet rolls, hand soaps and paper towels replenished; cobwebs removed from high points and wall beneath dryers cleaned.
• Floors – all areas vacuumed or mopped, with additional attention paid to skirtings, pipes, ledges and corners that are often overlooked.
• Interior glass and door frames – cleaned across offices, kitchens, bathrooms and hallways.
• Optional extras – we also offer interior fridge cleans, deep cleans of kitchen appliances, upholstery and carpet cleans and full hard floor maintenance.
Along with these thorough tasks, we also use NTRL probiotic cleaning products, which continue working even after we’ve left – delivering cleaner, safer spaces with longer-lasting results.
Trained, Trusted People
We invest heavily in our team. From a full online induction (covering Health & Safety, Control Of Substances Hazardous to Health education (COSSH) and tight security protocols) to weekly training updates, we’re proud of our professional standards. All staff are DBS-checked and trained in safeguarding, diversity and site-specific needs.
First aid-trained team leaders, regular promotions and excellent staff retention are all part of what makes our people one of our biggest strengths.
A Service Based on Value, Not Just Cost
Choosing the cheapest office or commercial cleaning quote might seem like a win – until corners are cut. Hidden gaps, missed cleans and lack of communication can cost you more in the long run.
At Flawless Cleaning, we prioritise:
• Tailored job specs
• Trained cover staff
• Transparent scheduling
• Strong client communication
• Long-term partnerships based on trust
Need a commercial cleaning company that delivers more than just the basics?
Get in touch with Flawless Cleaning today – trusted by schools, offices, retailers and venues across Norfolk for consistent, accountable, and professional results.
