Meet The Team

We are a close-knit team with collective experience spanning decades.

Our Leadership Team

The Flawless Cleaning team is headed up by our Managing Director, Ruth. With a background in sales and marketing and later training in high-end cleaning, she set up the business in 2018. Working alongside our Operations Manager, Arran, and their senior team, they are supported by a great network of staff who deliver reliable commercial cleaning in Norwich and across Norfolk.

A Values-Led Workplace

We value our people highly, paying the national Living Wage, offering more than standard holiday, running regular staff events and holding monthly meetings in the office. Recognition is built into our culture, with awards, thank-you cards and opportunities for staff development. Every cleaner is DBS checked, fully insured and provided with ongoing training. Monthly sessions cover updates on new systems and processes, safeguarding and health and safety, so our team is always prepared for different client environments – from schools and nurseries to offices, pubs and medical centres.

Consistency and Accountability

Consistency is key. Our low staff turnover means clients see the same friendly faces each week, building trust and familiarity. Staff always wear uniform and ID cards, which makes it easy to distinguish them on site, particularly in customer-facing premises.

Community and Client Care

Our values are reflected in everything we do – from supporting local charities to ensuring accountability through our tracking systems. It’s this commitment that sets us apart and ensures clients can rely on our teams for quality, professionalism and care.

If you’d like to see more about how our cleaners adapt across different industries, take a look at our recent blog on how we support schools, pubs and more.

This is a selection of our Flawless Team

Ruth Chapling

Chief Executive Officer
2019

Ruth is the Company Director. She started the business back in 2018, using her background in sales and marketing. She values honesty and integrity in all areas of life.

Arran Chapling

Chief Operations Officer
2021

Arran has a strong work ethic and is always very calm and considerate in his role. He is a qualified carpet, upholstery, hard floor and oven technician. When not working he loves relaxing at the cinema or turning his hand to a DIY project at home.

Simone

Administration Manager
2026

Simone loves a good concert, and loves Christmas so much her tree goes up on November 1st.

Grace

Office Assistant
2025

Grace loves coffee shops and being by the sea, but hates bananas!

Charley

Finance Assistant
2025

Charley loves lego, and is so obsessed with tea that the kettle is never cold with her around.

Jordan

Evening Supervisor
2020

Jordan is our longest serving employee. He was promoted to evening supervisor, and when not working hard he spends time biking or with his son.

Dan

Early Morning Cover Supervisor
2026

Daniel is described as relaxed and competitive, which helps as he has played international bowls since the age of 11, playing for England. His favourite places is Old Trafford and Fuerteventura.

Yulia

Ukranian Team Leader
2023

Yulia started with us after moving over from Ukraine. She works on the commercial team.

Connor

Team Leader
2022

Connor loves festivals and is a really great guy to have on the team. He's always happy to put his hand to anything.

Millie

Team Leader
2024

Millie is kind and funny, with varied interests - animals, fantasy novels and medieval sword fighting to name a few! She is part of our evening team.

Louise

Commercial Cleaner
2023

Louise has many years experience cleaning. When she isn't out with the early morning team she can be found cleaning her own house or the local school.

Luidmyla

Commercial Cleaner
2023

Lyudmila moved from Ukraine with her family and between looking after her 3 children, She works with our day team cleaning for clients in the city.

Tina

Commercial Cleaner
2022

Tina has 25 years of experience, and has been cleaning her current premises for over 10 of those.

Dena

Commercial Cleaner
2023

Dena spends her time working with Liana where they take care of various clients within the city.

Liana

Commercial Cleaner
2023

Liana spends her time working with Dena where they take care of various clients within the city.

Irfan

Commercial Cleaner
2023

Originally from Turkey, Irfan is a member of our early morning team. He loves Turkish coffee!

George

Commercial Cleaner
2024

George is park of our Rackheath team and is very thoughtful, often going above and beyond to help the team. He loves walking his dogs and spending time with all his family.

Elouise

Commercial Cleaner
2022

Elouise works in the city team. She loves reading and walking her 2 dogs.

Polina

Commercial Cleaner
2023

Polina is part of our weekend team. She works alongside her studies at college.

Crina

Commercial Cleaner
2024

Crina works alongside our evening team working in one of our school settings.

Dawn

Commercial Cleaner
2025

Dawn joined the Flawless team in the Spring of 2025. She regularly sees the sunrise as she works on the early morning cleaning team.

Julija

Commercial Cleaner
2025

Julija can speak both Lithuanian and English and is currently learning French. Her favourite movie is The Truman Show.

Nina

Commercial Cleaner
2025

Nina is one of our nursery cleaning team. She enjoys repurposing old furniture but has a wild side – she has done the world’s tallest bungee jump!

Pauline

Commercial Cleaner
2025

Pauline is part of our daytime team. Her time is also occupied by looking after her grandchildren and relaxing walking in the countryside or by the sea.

Raphael

Commercial Cleaner
2025

Raphael hales from Kenya where he was a musician and keen footballer. He works on our early morning and evening team.

Ian

Commercial Cleaner
2025

Ian is upbeat and eager to learn. He is interested in UK Railways and would like to be a writer one day.

Ezekiel

Commercial Cleaner
2025

Ezekiel is a valued team member who works within Norwich.

Imogen

Commercial Cleaner
2025

Daniel

Commercial Cleaner
2025

Daniel is a staff member we are pleased to have return back to us. He is a cover cleaner with a warm personality and always willing to give a hand.

Tracey

Commercial Cleaner
2026

Working in the morning team. Tracey says she is friendly, chatty and outgoing.

Leia

Commercial Cleaner
2026

Leia is from Malaysia. She’s creative and curious. She’s an artist, and she studied video game design. Fun fact: She once helped build a school in Thailand!

Gloria

Commercial Cleaner
2026

Gloria works in the daytime team, and she says she is loyal, patient and determined.

Miriam

Commercial Cleaner
2026

Miriam loves spending time with friends and family and her lovely dog, getting outside and staying active. She also really enjoys cooking.

Christian

Commercial Cleaner
2026

Christian is funny, thoughtful and hardworking. He enjoys art and drawing and listening to music.

Sukhdeep

Commercial Cleaner
2026

Sukhdeep is hardworking, punctual, kind hearted and open to learn. She enjoys playing badminton and is learning to swim.

Shulamite

Commercial Cleaner
2026

Shulamite has been part of the team since 2026 and is extremely hard working and friendly.

Rebecca

Commercial Cleaner
2026

Rebecca is one of our staff members working within Norwich and is friendly and positive.

Julie

Commercial Cleaner
2026

Julie is hardworking, and enjoys painting and decorating.

Vincent

Commercial Cleaner
2026

Vincent describes himself as reliable and disciplined. He is one of our city centre cleaners

Aaron

Commercial Cleaner
2026

Michael

Commercial Cleaner
2026

Michael is thoughtful andkind. He has wrote 10 books including 2 biographies, and enjoys Norfolk History.

Anastasia

Commercial Cleaner
2026

Anastasia is supportive, consistent and trustworthy. She loves Harry potter and Disney!

Ruben

Commercial Cleaner
2026

Carolyn

Commercial Cleaner
2026

Carolyn is one of our early morning cleaners based next to Norwich Airport. She is family driven and kind.

Andrew

Commercial Cleaner
2026

Chloe

Commercial Cleaner
2026

Getrude

Commercial Cleaner
2026

Raymond

Commercial Cleaner
2026

Raymond describes him self as disciplined and professional. He enjoys all types of DIY, tenpin bowling and walking his dogs.

Michaela

Commercial Cleaner
2026

Michaela is friendly and fun. She loves sitting outside with her chickens and her dog and always puts her family first.

Petra

Commercial Cleaner
2026

Petra is a commercial cleaner based in the city. She enjoys working hard and being a team player. She is described as hard working and loyal.

Andre

Commercial Cleaner
2026

Andre is loyal and kind and is interested in sports, reading and loves a good walk.

Gavin

Commercial Cleaner
2026

Gavin is very family orientated and loves a good horror movie!

Julie

Commercial Cleaner
2026

Julie has a keen interest in sports, reading, music, travel and walking.

Leah

Commercial Cleaner
2026

Leah enjoys trying new recipes, discovering new music, and getting outdoors for walks.

Jimmy

Commercial Cleaner
2026

Jimmy coaches football in his spare time and he completed a UEFA C licence. He's also a Manchester United fan.

Priscilla Bacon Lodge Hospice Logo

 East Anglia Children's Hospice logo

Flawless Cleaning is proud to support local communities across Norwich and Norfolk. Every year, our professional cleaning company nominates a charity to raise money for through local fundraising and sponsored events.
This year we’re raising money for 2 charities; Priscilla Bacon Lodge and East Anglia Children’s Hospice.

federation of master cleaners accredited - cleaning services in Norwich and Norfolk buy local norfolk networking group - cleaning services in Norwich and Norfolk a 'Cleansmart Trained Technician' is someone who has successfully completed a professional carpet and upholstery cleaning training course by Cleansmart. Flawless cleaning uses this training for their staff. Norfolk Chambers of Commerce Member - cleaning services in Norwich and Norfolk We are a living wage employer - cleaning services in Norwich and Norfolk SMAS Worksafe SSIP Scheme. Gaining an SSIP certificate is one of the simplest ways for businesses to demonstrate Health and Safety compliance DBS checked, all Flawless cleaninf staff are BBS checked - cleaning services in Norwich and Norfolk Safety Schemes in Procurement (SSIP) accredited - cleaning services in Norwich and Norfolk Good Business Charter Accredited - cleaning services in Norwich and Norfolk Help Educate Awareness Respond (HEAR) refers to a Norfolk County Council campaign aimed at supporting employees experiencing domestic abuse.