Meet The Team

We are a close-knit team with collective experience spanning decades.

The Team is headed up by our Managing Director, Ruth. With a background in sales and marketing and then training in high end cleaning, she set up the company in 2018. Working alongside the operations Manager, Arran, and their senior team, they have the support of a great network of staff.

We value all our staff, paying the national living wage, offering more than standard holiday, having regular staff events and meeting everyone monthly in the offices. All staff are DBS checked, fully insured, and attend regular training days. Each month staff meet up for updates and training on new systems and processes. You will always see the team in their uniform and with their ID card displayed. When cleaning commercially this helps distinguish us from your staff especially if you have customers around.


Flawless Cleaning holds the core value of integrity in the highest regard. We firmly believe that this quality is the foundation of building strong and long-lasting relationships with our clients.


At Flawless Cleaning we place great value on collaboration as it forms the foundation of our success. We believe that by fostering a culture of teamwork and cooperation, we can deliver exceptional cleaning services to our clients.


At Flawless Cleaning, we prioritise sustainability as our final value that guides our operations. We believe in making a positive impact on both the environment and our community.

This is a selection of our Flawless Team

Ruth Chapling

Founder & Company Director

Ruth is the company director. Her background is in Sales & Marketing. She moved with her family to Norfolk in 2018 and soon after launched the business.

Arran Chapling

Director & Floor Technician

Arran previously worked in the healthcare sector. He is now a fully qualified carpet, upholstery, hard floor and oven technician.



Lisa took a break from working in the restaurant industry to have her children and then joined Flawless when she returned to work.



Aaron has studied at the UEA and has subsequently taken up the role of Supervisor.


Jordan was born in Scotland. He has several years commercial cleaning experience and now works on the evening commercial team.


Connor loves festivals and is a really great guy to have on the team. He's always happy to put his hand to anything.


Rebecca has worked in the schools for many years as a TA and cleaner. She now works in our education cleaning team.


Louise has many years experience cleaning. When she isn't out with the early morning team she can be found cleaning her own house or the local school.


Yulia started with us after moving over from Ukraine. She works on the commercial team.


Lyudmila moved from Ukraine with her family and between looking after her 3 children. She works with our day team cleaning for clients in the city.


You don’t get more experienced than Tina. After 25 years she certainly knows how to do a good job.


Brydie helps with our holiday lets making sure guests have the best experience possible


Victoria is part of our East Norfolk team. Her favourite thing to do outside of work is going for walks with her family and dogs.


Dena spends her time working with Liana where they take care of various clients within the city.


Liana spends her time working with Dena where they take care of various clients within the city.


Jordan is part of our evening cleaning team.
He works with us alongside studying animation in Norwich University of Arts.


Beth joined our team in October. She is an international student from Spain, currently studying at UEA.


Emily has years of experience in the cleaning industry She is a valued member of our East Norfolk team


Gobind is an important member of our weekend team


Irfan consistently demonstrates remarkable dedication, giving his all to every task. As part of our early morning team his daily schedule of 5am starts is valued by everyone


Irina joined us in October joining our evening cleaning team working in the city centre


Josh enjoys spending quality time with his children Coming from a background working with food he has now embarked on a new venture at Flawless.


Veronica is part of our east Norfolk team She is a valued member of the cleaning team working early mornings and weekends


Yuliia, hailing from Ukraine, is currently residing in the UK until she can return home. She works as part of our out of hours city team


Yasmin initially joined us for our summer End of Tenancy cleans and transitioned into a permanent role with us. Yasmin is also a student at UEA.


Matthew is an avid football enthusiast, deeply devoted to both the sport and his children in between working as part of our early morning team in the west of Norfolk


Gideon joined our early morning team, he’s a big fan of movies!


Blessing joined our evening team working for clients in and around the city.

Big C Logo

Every year Flawless Cleaning nominates a charity to raise £1000 for by organising local fundraising and sponsored events.

This year we are raising money for; Big C Cancer Charity. Big C, established in Norfolk in 1980, is your local cancer charity. Through support, research, equipment and education, they make a difference to the lives of local people affected by cancer. For more information about Big C Cancer Charity, visit their website here:

If you would like to help us reach our goal, you can donate at our JustGiving page.

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