Meet The Team

We are a close-knit team with collective experience spanning decades.

The Team is headed up by our Managing Director, Ruth. With a background in sales and marketing and then training in high end cleaning, she set up the company in 2018. Working alongside the operations Manager, Arran, and their senior team, they have the support of a great network of staff.

We value all our staff, paying the national living wage, offering more than standard holiday, having regular staff events and meeting everyone monthly in the offices. All staff are DBS checked, fully insured, and attend regular training days. Each month staff meet up for updates and training on new systems and processes. You will always see the team in their uniform and with their ID card displayed. When cleaning commercially this helps distinguish us from your staff especially if you have customers around.


Flawless Cleaning holds the core value of integrity in the highest regard. We firmly believe that this quality is the foundation of building strong and long-lasting relationships with our clients.


At Flawless Cleaning we place great value on collaboration as it forms the foundation of our success. We believe that by fostering a culture of teamwork and cooperation, we can deliver exceptional cleaning services to our clients.


At Flawless Cleaning, we prioritise sustainability as our final value that guides our operations. We believe in making a positive impact on both the environment and our community.

This is a selection of our Flawless Team

Ruth Chapling

Founder & Company Director

Ruth is the company director. Her background is in Sales & Marketing. She moved with her family to Norfolk in 2018 and soon after launched the business.

Arran Chapling

Director & Floor Technician

Arran previously worked in the healthcare sector. He is now a fully qualified carpet, upholstery, hard floor and oven technician.



Aaron has studied at the UEA and has subsequently taken up the role of Supervisor.


Jordan was born in Scotland. He has several years commercial cleaning experience and now works on the evening commercial team.


Connor loves festivals and is a really great guy to have on the team. He's always happy to put his hand to anything.


Louise has many years experience cleaning. When she isn't out with the early morning team she can be found cleaning her own house or the local school.


Yulia started with us after moving over from Ukraine. She works on the commercial team.


Lyudmila moved from Ukraine with her family and between looking after her 3 children. She works with our day team cleaning for clients in the city.


You don’t get more experienced than Tina. After 25 years she certainly knows how to do a good job.


Brydie helps with our holiday lets making sure guests have the best experience possible


Victoria is part of our East Norfolk team. Her favourite thing to do outside of work is going for walks with her family and dogs.


Dena spends her time working with Liana where they take care of various clients within the city.


Liana spends her time working with Dena where they take care of various clients within the city.


Beth joined our team in October. She is an international student from Spain, currently studying at UEA.


Irfan consistently demonstrates remarkable dedication, giving his all to every task. As part of our early morning team his daily schedule of 5am starts is valued by everyone


Josh enjoys spending quality time with his children Coming from a background working with food he has now embarked on a new venture at Flawless.


Yasmin initially joined us for our summer End of Tenancy cleans and transitioned into a permanent role with us. Yasmin is also a student at UEA.


Dion became a valuable member of our East Norfolk Team in January.


Ross joined our weekend team in December 2023.


Yuliia recently joined our evening city team. She enjoys reading and spending time with her son.


James joined our team in December he always gives 100%


Dale joined the team in February, he does an amazing job helping out the early morning team.


George joined the team in March he loves writing songs


Hanna joined the team in February working for our weekend team


Ben joined the team in April. In his free time he enjoys cycling and photography.


Bibi joined the team in May forming a key part of our evening and weekend team.


Gab joined the team in May. He currently studies at the UEA.


Jimmy joined our morning team in June.


Simon joined the team in June. In his free time he likes spending time with his Daughter and their pets.


Tracy joined our evening team in May. She's originally from Scotland and loves horses.


Viktoriia joined the team in April, she loves baking.

Priscilla Bacon Lodge Hospice Logo Priscilla Bacon Lodge Hospice Bronze Membership Logo

Every year Flawless Cleaning nominates a charity to raise £1000 for by organising local fundraising and sponsored events.

This year we are raising money for; The Priscilla Bacon Hospice Charity. The Priscilla Bacon Hospice Charity is committed to enhancing the experience of patients and their loved ones by supplementing the core services funded and delivered by the NHS at Priscilla Bacon Lodge. For more information about The Priscilla Bacon Hospice Charity, visit their website here:

If you would like to help us reach our goal, you can donate at our JustGiving page.

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