Meet the Team

All our staff are DBS checked and fully insured.

You will always see the team in their uniform. When cleaning commercially this helps distinguish us from your staff if you have customers around.

All members of staff receive spot-checks for work quality on each job, every month. Regular emails and conversations are held with clients so we know that everyone is always happy with the service they are receiving.  

Ruth Chapling

Founder and Company Director

Ruth is from Oxford and has a background in Sales & Marketing. She moved with her family to Norfolk in 2018 and soon after launched the business.

Arran Chapling

Director & Floor Technician

Arran previously worked in the healthcare sector. When the business grew, he retrained in profession carpet and hard floor cleaning.

Lauren Randall

Office Administrator

Lauren took a break from her career as a legal indemnities underwriter when she had her sons. She is great at keeping herself organised at home, and the office at work.

Alice Silva


Alice moved to Norfolk Portugal for thirteen years and previously worked as a cleaning supervisor in an office.

Lisa Lurkins

Team Trainer

Lisa took a break from working in the restaurant industry to have her children and then joined Flawless when she returned to work.

Nicky Lewis

Team Administrator

Nicky lives with her husband, son and family dog. She worked as an animal nursing assistant before retraining with Flawless.

Nicola Dean

Commercial Team

Nicola moved from Essex to Norfolk. After several years as a childminder, she home schooled her children and retrained with Flawless to work in their early morning team.

Aaron Plunkett

Commercial Team

Aaron is studying at the UEA. He works in the evening commercial team, partnering with Jordan.

Jordan McLachlan

Commercial Team

Jordan was born in Scotland. He has several years commercial cleaning experience and now works with Aaron on the evening commercial team.

Ingredia Kamille

Commercial Team

Ingreda was born in Lithuania and moved to the UK with her daughter. She previously worked at a local B&B and now works on the morning commercial team.

Olivia Grimall

Commercial Team

Olivia loves in Norwich and is half French. She used to work in the motor trade but retrained with Flawless to work her hours around her daughter.

Tara Eglan

Domestic Team

Tara lives in Norwich with her two sons and husband. She previously worked in a popular supermarket chain and also ran her own beauty business.

Nicola Barclay

Domestic Team

Nicola is the companies longest serving employee. She has vast domestic cleaning experience and returned to work after a break to have her fifth child.

Coral Jeffries

Beth Noller

Connor Favell

Flawless Cleaning is a trading name of Flawless Cleaning Norfolk Ltd. Registered business number: 13860014