Meet The Team

We are a close-knit team with collective experience spanning decades.

The Flawless Cleaning team is headed up by our Managing Director, Ruth. With a background in sales and marketing and later training in high-end cleaning, she set up the business in 2018. Working alongside our Operations Manager, Arran, and their senior team, they are supported by a great network of staff who deliver reliable commercial cleaning in Norwich and across Norfolk.

We value our people highly, paying the national Living Wage, offering more than standard holiday, running regular staff events and holding monthly meetings in the office. Recognition is built into our culture, with awards, thank-you cards and opportunities for staff development. Every cleaner is DBS checked, fully insured and provided with ongoing training. Monthly sessions cover updates on new systems and processes, safeguarding and health and safety, so our team is always prepared for different client environments – from schools and nurseries to offices, pubs and medical centres.

Consistency is key. Our low staff turnover means clients see the same friendly faces each week, building trust and familiarity. Staff always wear uniform and ID cards, which makes it easy to distinguish them on site, particularly in customer-facing premises.

Our values are reflected in everything we do – from supporting local charities to ensuring accountability through our tracking systems. It’s this commitment that sets us apart and ensures clients can rely on our teams for quality, professionalism and care.

If you’d like to see more about how our cleaners adapt across different industries, take a look at our recent blog on how we support schools, pubs and more.

This is a selection of our Flawless Team

Ruth Chapling

Chief Executive Officer
2019

Ruth is the Company Director. She started the business back in 2018, using her background in sales and marketing. She values honesty and integrity in all areas of life.

Arran Chapling

Chief Operations Officer
2021

Arran has a strong work ethic and is always very calm and considerate in his role. He is a qualified carpet, upholstery, hard floor and oven technician. When not working he loves relaxing at the cinema or turning his hand to a DIY project at home.

Jordan

Evening Supervisor
2020

Jordan is our longest serving employee. He was promoted to evening supervisor, and when not working hard he spends time biking or with his son.

Yulia

Ukranian Team Leader
2023

Yulia started with us after moving over from Ukraine. She works on the commercial team.

Connor

Team Leader
2022

Connor loves festivals and is a really great guy to have on the team. He's always happy to put his hand to anything.

Millie

Team Leader
2024

Millie in kind and funny, with varied interests - animals, fantasy novels and medieval sword fighting to name a few! She is part of our evening team.

Louise

Commercial Cleaner
2023

Louise has many years experience cleaning. When she isn't out with the early morning team she can be found cleaning her own house or the local school.

Luidmyla

Commercial Cleaner
2023

Lyudmila moved from Ukraine with her family and between looking after her 3 children, She works with our day team cleaning for clients in the city.

Tina

Commercial Cleaner
2022

Tina has 25 years of experience, and has been cleaning her current premises for over 10 of those.

Dena

Commercial Cleaner
2023

Dena spends her time working with Liana where they take care of various clients within the city.

Liana

Commercial Cleaner
2023

Liana spends her time working with Dena where they take care of various clients within the city.

Irfan

Commercial Cleaner
2023

Originally from Turkey, Irfan is a member of our early morning team. He loves Turkish coffee!

James

Commercial Cleaner
2023

James works in our Blofield team. He loves a builders tea and watching Hellraiser on TV!

George

Commercial Cleaner
2024

George is park of our Rackheath team and is very thoughtful, often going above and beyond to help the team. He loves walking his dogs and spending time with all his family.

Ben

Cover Cleaner
2023

Ben is part of the cover team. Having lived abroad for many years, including Columbia, he of course loves a decent cup of coffee!

Viktoriia

Commercial Cleaner
2024

Viktoriia is a great baker and always keeps a positive attitude as she works on our City Team.

Anna

Commercial Cleaner
2024

Anna joined our early morning team, she loves martial arts and spending time with her dogs.

Courtney

Commercial Cleaner
2024

Courtney is part of the city and deep cleaning team. She also studies at college in her free evenings.

Elouise

Commercial Cleaner
2022

Elouise works in the city team. She loves reading and walking her 2 dogs.

Polina

Commercial Cleaner
2023

Polina is part of our weekend team. She works alongside her studies at college.

Gemma

Commercial Cleaner
2024

Gemma is very reliable and resilient with a very creative streek. When not cleaning on our daytime team she loves to draw and create all kinds of things.

Crina

Commercial Cleaner
2024

Crina works alongside our evening team working in one of our school settings.

Sarah

Commercial Cleaner
2025

Sarah is a friendly and fun member of our East Norfolk Team. She is a big fan of The Walking Dead and has even met many of the cast.

Svitlana

Commercial Cleaner
2025

Svitlana is part of our daytime team. In her free time she enjoys the outdoors and picking wild mushrooms.

Caitlin

Commercial Cleaner
2025

Caitlin is a resilient and trustworthy member of our weekend team. During the week she enjoys training her dog

Dawn

Commercial Cleaner
2025

Dawn joined the Flawless team in the Spring of 2025. She regularly sees the sunrise as she works on the early morning cleaning team.

Daniel

Commercial Cleaner
2025

Originally from Zimbabwe, Daniel recently joined our evening cleaning team. He enjoys the speed and action of the Fast and Furious films, and is musically talented, even being able to play the bass guitar with either his left or his right hand!

Julija

Commercial Cleaner
2025

Julija is one of our weekend cleaning team. She is quite the linguist, already bilingual in English and Lithuanian, she is now learning French too.

Leila

Commercial Cleaner
2025

Leila works in one of our school settings. Outside of work a lot of her time is spent looking after and competing with her 2 horses, or keeping fit in the gym.

Nina

Commercial Cleaner
2025

Nina is one of our nursery cleaning team. She enjoys repurposing old furniture but has a wild side – she has done the world’s tallest bungee jump!

Pauline

Commercial Cleaner
2025

Pauline is part of our daytime team. Her time is also occupied by looking after her grandchildren and relaxing walking in the countryside or by the sea.

Raphael

Commercial Cleaner
2025

Raphael hales from Kenya where he was a musician and keen footballer. He works on our early morning and evening team.

Ruby

Commercial Cleaner
2025

Ruby is one of our newest team members having joined our weekend cleaning team in May. She would love to be able to fly and enjoys sipping on a tasty Vanilla Frappuccino.

Tom

Commercial Cleaner
2025

The Feed norfolk charity - flawless cleaning's chosen charity - cleaning services in Norwich and Norfolk

Every year Flawless Cleaning nominates a charity to raise £1000 for by organising local fundraising and sponsored events.

This year we are raising money for; The Feed. For more information about The Feed, visit their website here: thefeed.org.uk.

federation of master cleaners accredited - cleaning services in Norwich and Norfolk buy local norfolk networking group - cleaning services in Norwich and Norfolk a 'Cleansmart Trained Technician' is someone who has successfully completed a professional carpet and upholstery cleaning training course by Cleansmart. Flawless cleaning uses this training for their staff. Norfolk Chambers of Commerce Member - cleaning services in Norwich and Norfolk We are a living wage employer - cleaning services in Norwich and Norfolk SMAS Worksafe SSIP Scheme. Gaining an SSIP certificate is one of the simplest ways for businesses to demonstrate Health and Safety compliance DBS checked, all Flawless cleaninf staff are BBS checked - cleaning services in Norwich and Norfolk Safety Schemes in Procurement (SSIP) accredited - cleaning services in Norwich and Norfolk Good Business Charter Accredited - cleaning services in Norwich and Norfolk Help Educate Awareness Respond (HEAR) refers to a Norfolk County Council campaign aimed at supporting employees experiencing domestic abuse.