FAQs

Flawless Cleaning is a Norwich-based company providing professional commercial and domestic cleaning services across Norfolk. Established in 2018, we’re a Living Wage employer who provide exceptional cleaning alongside focusing on integrity, honesty and relationships with clients and staff. Learn more on our Values page.

Yes. All our commercial cleaners are DBS-checked, insured and fully trained. Staff with vulnerable clients will receive enhanced DBS checks and those in medical premises will be infection control trained. We run a two-week onboarding programme followed by regular refreshers to maintain standards. Meet the team here.

We’re a values-led commercial cleaning company. We combine fair pay, detailed supervision and advanced systems (GPS tracking and spot checks) to ensure accountability and quality. Read more about what makes us different.

Yes - we proudly support Norfolk-based initiatives such as Feed, alongside schools and community venues we clean for.

Absolutely. We hold full public liability and employer’s insurance for all commercial, educational, medical and hospitality sites we service and clean in Norwich and Norfolk.

We provide commercial, upholstery and floor cleaning services across Norwich and Norfolk, including Aylsham, Hellesdon, Wymondham and surrounding areas. View examples of our work on the Who We Work With page.

Standard commercial cleaning in Norwich includes desks, bins, kitchens, bathrooms and all high-touch surfaces. We can also add carpet, upholstery or hard floor cleaning on request – as well as deep cleaning for business premises or homes.

Yes; we have trained carpet cleaners in Norwich and provide upholstery and hard floor maintenance for offices, pubs and community buildings.

Yes. We offer flexible schedules including early mornings, evenings and weekends. Learn more in our blog Do You Offer Cleaning Outside of Office Hours?

Absolutely. We handle both reactive deep cleans (for events, renovations or emergencies) and ongoing contract cleaning. Contact us here for a quote.

No. All quotes are bespoke and based on building size, frequency and cleaning level. Every client receives a site-specific plan. Request a quote via our Contact page.

Yes - our contract clients (such as The Nest, CityGates Church, and Hellesdon Medical Centre) receive discounted rates when booked on 1, 3 or 6-month cycles.

You can add extras like floor cleaning or consumables anytime. We’ll simply adjust your quote and schedule to suit.

We start most commercial partnerships on a trial basis before moving to an ongoing agreement - giving you flexibility and peace of mind.

No, our quotations and site assessments are completely free. We’ll visit your premises, assess your needs and provide a clear, no-obligation proposal.

Yes. We use the NTRL probiotic range - safe, biodegradable and environmentally friendly. These products keep working after we’ve left, offering longer-lasting cleanliness.

Yes. Our eco cleaning products are non-toxic and low in volatile compounds, making them ideal for allergy-sensitive environments.

No. We tailor products to each setting - for example, hypoallergenic solutions for nurseries and disinfectants for medical spaces. You can talk to us about our practises if you have specific concerns then we’d be happy to hear form you!

Of course. We can use neutral, fragrance-free products if preferred, particularly in healthcare or sensory-sensitive workplaces.

Alongside eco products, we minimise waste through refillable bottles, efficient logistics and local sourcing wherever possible.

The easiest way is via our Contact page or by calling 01603 336300. We’ll arrange a site visit or provide a quote remotely.

All cleaners use our staff app, which logs time on site, tasks completed and GPS check-ins. Supervisors monitor progress and quality remotely. Meet our team here.

You can reach your team leader directly or email our office for any queries. We pride ourselves on open, fast communication.

For one-off cleans, we recommend booking at least a week ahead. For regular contracts, we can usually start within 10 working days following confirmation of the start date.

Our team is fully vetted and insured. We follow your access procedures and can securely hold keys or alarm codes if required.

Most carpets are touch-dry within 2–4 hours. Our low-moisture process dries almost instantly, perfect for offices that need same-day access.

For commercial settings, every 3–6 months is ideal depending on footfall. High-traffic sites like pubs or medical centres benefit from quarterly deep cleans.

We scrub, strip, rinse and, if required, reseal hard floors such as tile or marble. This restores shine and adds long-term protection.

Vacuum regularly, clean spills immediately and avoid harsh DIY chemicals. Scheduled maintenance from professional commercial cleaners in Norfolk will keep surfaces at their best.

Yes - our team handles chairs, sofas, pub seating and church pews. Learn more on our Upholstery Cleaning page. Read more about our specialised upholstery service.